Shipping policy

PAPAcou shipping and delivery times

We make our products by hand, often to the customer’s individual requirements. Below we distinguish production time from shipping time. All days stated are calendar days.

Standard delivery – Slovakia and Czechia

Price: €8 per order.

Normal delivery, including production and shipping, takes 1 to 3 weeks, most often within 2 weeks. Timing depends on personalisation and the workshop’s current workload. Complex personalisation or high seasonal demand may exceptionally extend production to 30 calendar days. Shipping after dispatch takes 1 to 3 calendar days. The production range of 4 to 30 days and total allowance of up to 33 days cover exceptional situations; they are not the usual delivery time.

Express delivery – Slovakia and Czechia

Price: €35 per order.

Express delivery includes priority processing and production. For orders where this option is available, the total time including production and shipping is 3 to 7 calendar days.

The availability and price of express delivery are shown when ordering.

Shipping time

Shipping after dispatch takes 1 to 3 calendar days.

For standard delivery, shipping time is added to production time. For express delivery, it is already included in the total time of 3 to 7 calendar days.

We will notify you by email when your order is dispatched.

When the delivery period begins

If advance payment is agreed, or we need additional or approved personalisation materials, the delivery period begins once these conditions have been met. The customer must be informed of these conditions before the contract is concluded.

A different delivery period may be expressly agreed in advance for an individual commission.

Individual commissions and possible delays

If special leather or accessories are unavailable, or the individual design is complex, a longer period may be needed, for example 4 to 8 weeks. We will agree such a period with the customer before the contract is concluded.

If a delay arises during production or delivery, we will inform you promptly and propose the next steps. Notice of a delay alone does not change the agreed deadline or limit your statutory rights.

If you need a product for a specific date, contact us before ordering at papacou26@gmail.com so we can check whether delivery in time is possible.

Other countries

Delivery outside Slovakia and Czechia is possible only if it is available for the relevant country at checkout, or has been individually agreed, including its price and delivery period.

Receiving your order and damaged parcels

We recommend checking the parcel’s condition on delivery. If damage is visible, we recommend taking photographs and asking the carrier to make a record.

The absence of photographs or a carrier’s record does not, by itself, exclude your statutory rights concerning damaged or defective goods.

If you have a delivery problem, contact us at papacou26@gmail.com.